FREQUENTLY ASKED QUESTIONS

FAQ

Reservations

How can I book a room?

Email us – we’ll send you an offer - you send us your acceptance – we send you Confirmation.



Do you need an advance?

It will depend upon the time of the year – we’ll let you know when you book.



Do you accept credit cards?

We accept Visa and Master.



Is breakfast included in the price?

Yes it is.



We are coming with 1 (or more) child; can we add an extra bed in a double room?

The stay is free for children under 5 years old; the hotel can add a crib (on request and according to availability).



What is the maximum number of people per room?

We recommend up to three adults but when the children are small, even a family of four can be accommodated in a room.



Do we pay extra if we do not ask for an extra bed?

Yes – we charge for Extra Person, irrespective of whether you ask for Extra bed



What is the difference between the Standard and Heritage Room?

We have just one Heritage Room. It is grander, has a water fountain and antique furniture. Our standard rooms have either a King or Queen bed or two beds joined together.



Can I book a specific room?

As most hoteliers will inform you, this is just not possible. Since we have only one Heritage Room, this can be specifically booked but for all the other rooms, we try to accommodate your requests but cannot guarantee it.



Are there non-smoking rooms?

All guests are requested not to smoke in the rooms



Is your hotel adapted for the handicapped?

Yes – the ground floor rooms can accommodate wheel chairs.



Are arrival and departure transfers free of cost?

Arrival transfers from the Railway station and Bus stand are free of cost (only one way is free of cost. Either arrival or departure)
Airport arrival and departure transfers are not free and are arranged at a reasonable cost.



Do you allow Pets?

Pets are not permitted in the hotel.



After You Arrive

Does the hotel have a doctor on call?

Yes- we have doctors on call and nursing home facilities nearby.



Do you arrange tours?

The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.



Do you have laundry service?

Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!



About the Rooms

Are the rooms air-conditioned?

All our rooms are air-conditioned.



Do you have en-suite toilets?

All our rooms have en-suite toilets with a good supply of hot water. However we are a desert state and we request guests to be careful in the use of water.



Is tap water safe to drink?

We strongly recommend that you drink bottled water.



Do you have TV in the rooms?

We have installed Satellite TV in all the rooms which gives you plenty to choose from.



Can I have breakfast/meals in my room?

Not in the room but you have plenty of choice - dining room, poolside, your balcony, the lawns!



Hotel Location

How far are you from the City Centre?

We are about five kilometres from the City palace area and about a kilometre and a half from the Jaipur Railway Station.



Are ATMs close to the hotel?

There are two ATMs just outside the gate of the Hotel. A third ATM machine is across the road from the Hotel and a 4th one is situated ahead on the same road.



How long will it take me to arrive at the hotel from the Airport?

Driving time from the Airport to Jasvilas takes approximately 25 to 30 minutes.



How far away is the Amer Fort?

Around 14 Kilometres, It is 30 minutes by car.



Other Facilities

Does the hotel have a doctor on call?

Yes- we have doctors on call and nursing home facilities nearby.



Do you arrange tours?

The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.



Do you have laundry service?

Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!