FREQUENTLY ASKED QUESTIONS

FAQ

Reservations

Are the rooms air-conditioned?

All our rooms are air-conditioned.



Do you have en-suite toilets?

All our rooms have en-suite toilets with a good supply of hot water. However we are a desert state and we request guests to be careful in the use of water.



Is tap water safe to drink?

We strongly recommend that you drink bottled water.



Do you have TV in the rooms?

We have installed Satellite TV in all the rooms which gives you plenty to choose from.



Can I have breakfast/meals in my room?

Not in the room but you have plenty of choice - dining room, poolside, your balcony, the lawns!



After You Arrive

At what time can I check into my room?

Check in time: 2 PM and Check out time: 12 noon. If you arrive in the morning and your room is available before 2 PM, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the pool or wait in the Lounge.



What are front desk hours?

The hours are from 8 AM to 11 PM; if you arrive before 8 AM (the Udaipur and Jaisalmer trains arrive early), someone will be there to receive you. Should you arrive at night after 11 pm, our staff will check you in – but the kitchen is closed. Check-in formalities are completed when the Front Desk is manned.



After I arrive, can I choose the room?

After you arrive we generally show you the vacant rooms and you can then make your choice.



At what time do we have to check out from the room?

Check out is at 12 noon; if you have a late train or flight to catch we will be happy to store your luggage till you leave.



What are the communication facilities available?

The hotel has a direct dial facility in all the rooms, and you can make international calls from the office at reasonable rates. We also have an internet cafe and free Wi-Fi



I’m leaving early, can I check out the night before I leave?

We request our guests to settle their bills the previous night if they are checking out before 8:00 AM.



How much should we tip?

If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the common kitty.



Can you keep my luggage when I leave the room?

Yes



About the Rooms

Are the rooms air-conditioned?

All our rooms are air-conditioned.



Do you have en-suite toilets?

All our rooms have en-suite toilets with a good supply of hot water. However we are a desert state and we request guests to be careful in the use of water.



Is tap water safe to drink?

We strongly recommend that you drink bottled water.



Do you have TV in the rooms?

We have installed Satellite TV in all the rooms which gives you plenty to choose from.



Can I have breakfast/meals in my room?

Not in the room but you have plenty of choice - dining room, poolside, your balcony, the lawns!



Hotel Location

How far are you from the City Centre?

We are about five kilometres from the City palace area and about a kilometre and a half from the Jaipur Railway Station.



Are ATMs close to the hotel?

There are two ATMs just outside the gate of the Hotel. A third ATM machine is across the road from the Hotel and a 4th one is situated ahead on the same road.



How long will it take me to arrive at the hotel from the Airport?

Driving time from the Airport to Jasvilas takes approximately 25 to 30 minutes.



How far away is the Amer Fort?

Around 14 Kilometres, It is 30 minutes by car.



Other Facilities

Does the hotel have a doctor on call?

Yes- we have doctors on call and nursing home facilities nearby.



Do you arrange tours?

The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.



Do you have laundry service?

Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!