FREQUENTLY ASKED QUESTIONS

FAQ

Reservations

Does the hotel have a doctor on call?


Yes- we have doctors on call and nursing home facilities nearby.




Do you arrange tours?


The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.




Do you have laundry service?


Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!





After You Arrive

At what time can I check into my room?


Check in time: 2 PM and Check out time: 12 noon. If you arrive in the morning and your room is available before 2 PM, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the pool or wait in the Lounge.




What are front desk hours?


The hours are from 8 AM to 11 PM; if you arrive before 8 AM (the Udaipur and Jaisalmer trains arrive early), someone will be there to receive you. Should you arrive at night after 11 pm, our staff will check you in – but the kitchen is closed. Check-in formalities are completed when the Front Desk is manned.




After I arrive, can I choose the room?


After you arrive we generally show you the vacant rooms and you can then make your choice.




At what time do we have to check out from the room?


Check out is at 12 noon; if you have a late train or flight to catch we will be happy to store your luggage till you leave.




What are the communication facilities available?


The hotel has a direct dial facility in all the rooms, and you can make international calls from the office at reasonable rates. We also have an internet cafe and free Wi-Fi




I’m leaving early, can I check out the night before I leave?


We request our guests to settle their bills the previous night if they are checking out before 8:00 AM.




How much should we tip?


If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the common kitty.




Can you keep my luggage when I leave the room?


Yes





About the Rooms

Does the hotel have a doctor on call?


Yes- we have doctors on call and nursing home facilities nearby.




Do you arrange tours?


The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.




Do you have laundry service?


Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!





Hotel Location

Does the hotel have a doctor on call?


Yes- we have doctors on call and nursing home facilities nearby.




Do you arrange tours?


The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.




Do you have laundry service?


Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!





Other Facilities

Does the hotel have a doctor on call?


Yes- we have doctors on call and nursing home facilities nearby.




Do you arrange tours?


The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.




Do you have laundry service?


Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!